1. How to ask
Use either of these.
- Email: write to info@getbizscribe.com with “Delete my data” in the subject line. Include your Instagram handle so we can find your records.
- Instagram: send @getbizscribe a direct message asking us to delete your data.
We may need to confirm the request is from you before we delete anything.
2. What we delete
- Your lead record in Notion, including any messages copied into it.
- The stored record of which ad your chat came from.
- The waiting marker we keep after a website question that had no website address. It holds only your Instagram account ID and the time, with no message content.
- Any stored message identifiers.
- Any alert email to BizScribe that names your Instagram handle.
- Short-lived markers, kept for up to a day, that stop two copies of a message being handled at once and link follow-up messages to your record.
3. What we cannot delete
We cannot delete messages inside Instagram itself. You can delete the chat in Instagram. We also cannot change what Meta keeps under its own privacy policy. Copies held in our providers' backups and logs expire on their own schedule, as our Privacy Policy describes.
4. How long it takes
We delete the records listed under “What we delete” within 30 days of your request and reply to confirm when it is done.
5. More about your information
Read how we handle Instagram messages and other information in our Privacy Policy.